by: Engr. Cesar Noel S. Quiñon | Web Developer for Agents of Value.com
The outsourcing business is one of the emerging industries in the Philippines. The call center industry, legal and medical transcription, and Web and Software Development are the major services that constitutes the outsourcing business.
The Call center sector is one of the top outsourcing industries. A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. It is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre. Most the notable agencies that handle this kind of service are PeopleSupport, Link2Support, G-Com Ltd., and IBM Daksh.
Companies that are into Legal and Medical Transcription sector are those companies who do mostly medical reports, discharge summaries, operative reports, therapy/rehabilitation notes, chart notes, and hospital and clinic reports using state-of-the-art software and equipment from the
U.S. Paramedix, which is one of the leading Medical Transcription (MT) service providers in the Philippines. They offer unique solutions to medical transcription (MT) services needed in the US and UK
On the other hand, companies that handle cyber services are those companies who cater online services like website development and maintenance, content writing, graphic designing, animation and virtual assistance. Agents of Value (AOV) Philippines is one of the leading companies which renders these kind of services with branches in Makati, Cavite, Iloilo and Davao.
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